Common Information Management Issues

You have a single document management application but all your departments and management systems use it differently and/or have other application(s) resulting in duplication, misalignment and content governance issues. 

You have an EDMS, but it's still being used like Windows File Manager from 20+ years ago with layers of complex folder structures. You may even have groups whose content is still in folders on network drives.

Your Policies & Procedures are wordy and cumbersome, inconsistent in style and structure, and inconsistent with your organisation's needs.

Organisational change has resulted in multiple variants of similar procedures and a lack of clarity around the governance of ways of working.

  You have so much content in your system(s) that you don't know where to start to understand the problems and what approaches could be undertaken to resolve them.

  Neither the capacity nor all the necessary skills exist in your organisation to tackle 'information management' issues.

Processes/procedures change frequently but the need to do so and benefits are not always clear.

You've invested in the Electronic Document Management System (EDMS) application that was sold to you as 'the solution' but you are not seeing material improvement in your situation.

Documents get called 'Policy' to ensure adherence, but it's unclear what's truly mandatory and what isn't. Assuring compliance with what's essential can be a real issue.

  There's no reliable record to provide provenance nor consistently verify the veracity of content.

Your organisation's access permissions are complex and it's unclear who has access to what and why.

  There is no defined process to identify and archive redundant/legacy content.